Shipping policy

Shipping Policy

Effective Date: July 26, 2026

At PandaDeals, we are committed to delivering your orders quickly, safely, and efficiently. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

  • All orders are processed within 1–2 business days after order confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During sales, festivals, or high-demand periods, order processing may take slightly longer than usual.

2. Shipping Time

Estimated delivery timelines are:

  • Metro Cities: 3–5 Business Days
  • Other Cities & Towns: 4–7 Business Days
  • Remote Areas: 5–10 Business Days

Please note that these are estimated delivery timelines and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.
  • Free Shipping is offered on selected products, promotional campaigns, or qualifying orders.

4. Cash on Delivery (COD)

  • Cash on Delivery (COD) is available for most serviceable PIN codes across India.
  • PandaDeals reserves the right to disable COD for certain locations or customers with repeated order refusals or delivery issues.

5. Order Tracking

Once your order has been shipped, you will receive an email and/or SMS containing your shipment tracking details.

You can track your shipment using the tracking number provided by our courier partner.

6. Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to:

  • Courier partner delays
  • Severe weather conditions
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Remote delivery locations
  • High order volumes during promotional events

In such cases, we will make every reasonable effort to keep you informed regarding your order status.

7. Incorrect Shipping Address

Please ensure that your shipping address and contact details are accurate while placing your order.

PandaDeals will not be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If the order has not yet been dispatched, we will try our best to update the address upon request.

8. Failed Delivery Attempts

Our courier partners may attempt delivery multiple times.

If delivery cannot be completed because the customer is unavailable, refuses the shipment, or provides an incorrect address, the package may be returned to us.

Additional shipping charges may apply for reshipping such orders.

9. Damaged or Lost Shipments

If you receive a damaged package or believe your shipment has been lost in transit, please contact our customer support within 48 hours of delivery or the expected delivery date.

Please include:

  • Your Order Number
  • Photos or videos of the damaged package (if applicable)
  • A brief description of the issue

We will coordinate with the courier partner and provide an appropriate resolution as soon as possible.

10. International Shipping

Currently, PandaDeals ships only within India.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us.

PandaDeals
Email: support@pandadeals.in
Customer Support Hours: Monday – Saturday (9:00 AM – 7:00 PM IST)