Refund policy

Return & Refund Policy

Effective Date: July 26, 2026

Thank you for shopping with PandaDeals. We strive to provide high-quality products and an excellent shopping experience. If you receive a damaged, defective, or incorrect product, we are here to help. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

You may request a return only under the following circumstances:

  • The product received is damaged during transit.
  • The product is defective or not functioning as intended.
  • You received the wrong product.
  • The product is missing essential parts or accessories.

To be eligible for a return:

  • The return request must be submitted within 7 days of delivery.
  • The product must be unused, unworn (if applicable), and in its original condition.
  • The product must be returned with its original packaging, labels, manuals, invoice, and all accessories.
  • Clear photos or videos showing the damage, defect, or incorrect item must be provided for verification.

2. Non-Returnable Items

The following products are not eligible for return unless they arrive damaged, defective, or incorrect:

  • Products that have been used after delivery.
  • Products damaged due to misuse, improper handling, or negligence.
  • Personal care, hygiene, beauty, or grooming products that have been opened or used.
  • Products returned without original packaging, accessories, or proof of purchase.
  • Clearance, promotional, or final sale items marked as non-returnable.
  • Gift cards or digital products (if applicable).

3. Replacement Policy

If your return request is approved, we will arrange a replacement subject to product availability.

  • Replacement requests must be made within 7 days of delivery.
  • Approved replacement orders are generally dispatched within 2–3 business days.
  • Replacement delivery typically takes 3–7 business days, depending on your location.
  • If the same product is unavailable, we may offer an alternative product of similar value or process a refund.

4. Refund Policy

Refunds are issued only after the returned product has been received and inspected by our quality team.

  • Once approved, refunds will be initiated within 3–5 business days.
  • Refunds for prepaid orders will be credited to the original payment method within 7–10 business days, depending on your bank or payment provider.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another mutually agreed payment method after receiving the required bank account details.

5. Order Cancellation

  • Orders can be cancelled only before they are shipped.
  • Once an order has been shipped, it cannot be cancelled.
  • If a prepaid order is cancelled before shipment, the full amount paid will be refunded to the original payment method within 7–10 business days.
  • Cash on Delivery (COD) orders can also be cancelled only before shipment.

Repeated refusal of Cash on Delivery (COD) orders without a valid reason may result in the removal of COD eligibility for future orders.

6. Return Process

To request a return, replacement, or refund, please contact our customer support with the following information:

  • Order Number
  • Registered Email Address or Mobile Number
  • Reason for the return request
  • Clear photos or videos of the product and packaging (if applicable)

Our support team will review your request and respond within 1–2 business days.

If approved, return instructions will be shared with you. Please do not send any product back without receiving confirmation from our support team.

7. Return Shipping

  • If the return is due to a damaged, defective, or incorrect product, PandaDeals will arrange the return pickup where available or bear the return shipping cost.
  • If return pickup is unavailable in your area, our support team will guide you through the return process.
  • Returns requested for reasons other than damage, defect, or incorrect delivery are generally not accepted.

8. Delivery Issues

If your package is marked as delivered but has not been received, or if it arrives damaged, please notify us within 48 hours of the delivery status.

We will investigate the matter with the courier partner and work towards an appropriate resolution.

9. Important Notes

  • Return, replacement, and refund requests are subject to verification by PandaDeals.
  • PandaDeals reserves the right to reject requests that do not meet the conditions mentioned in this policy.
  • Refund processing times may vary depending on your payment provider or banking institution.

10. Contact Us

If you have any questions regarding returns, replacements, refunds, or cancellations, please contact us.

PandaDeals
Email: support@pandadeals.in
Customer Support Hours: Monday – Saturday (9:00 AM – 7:00 PM IST)